FAQs

Q: How often should I shampoo my Prim Hair bundles?

A: Bundles are to be shampoo’d as needed. Co-washing (water & conditioner) your bundles is also an option for maintaining optimal styling results. Recommendations for standard maintenance is every two weeks . However, deep wave curls may require a more frequent leave-in conditioner regime to accomplish better styling results. 

Q: What type of shampoo can I use to wash my Prim Hair? 

A: We recommend the use of a sulfate-free shampoo. 

Nothing higher than a PH of 7.

Q: How much Prim Hair is needed for an install? 

A: Depending on length, if you’re purchasing up to 24" you will need (3) Prim Hair Co. bundles. For longer lengths 26” and longer a total of (4) Prim Hair Co. bundles would work to accomplish your desired look. 

Q: How long does Prim Hair Co. hair last? 

A: Prim Hair Co. hair can last for a lifetime depending on the upkeep. Clients use hair for up to 3 years.

Q: How do I maintain my Prim Hair Co. daily? 

A: (1) Avoid using oil sheen or heavy products to reduce build up.

(2) Avoid alcohol based products.

(3)When shampooing hair we recommend less heat as possible. Consider the use of a hooded dryer or simply air drying your hair. 

Q: How can I change my order? 

A: We strive to make sure we provide quality service for all order transactions. We are only able to change/ exchange orders if they have not been sent out.

Need assistance updating or changing your order contact : askprimhair@gmail.com